Shipping policy

Is shipping really free?

1. Yes, there is some specific country where we apply free shipping like united state, United Kingdom, are in free shipping zone according

to our policies. Whenever you add to cart process you will display that shipping charges applicable or not.

1. When will I receive my order?
2. Orders are shipped out directly from any of our warehouses and they will do everything they can to get you your order as fast as they can!

Due to the popularity of our offers, please allow an estimated 3-8 days for your order to arrive.

1. Can I track my order?
2. Yes, you will receive AWB number (within 1 – 3 days) once you place an order. You can track your order on our Tracking Page with the help of AWB number.

If still you face issue in tracking your orders, feel free to call or WhatsApp us by chat box or email us: astralgemss@gmail.com.

1. Why is my order being shipped in different packages?
2. If you have a multi-item order, each item may be shipped from the different warehouse, depending on which one has them available the fastest.

Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages,

To prevent holding up your order and to get it to you as fast as possible!

1. What happens if my order gets stuck or lost in the mail?
2. All of our orders are sent with insured shipping and handling. If an order gets stuck somewhere, sent back or even lost during the delivery

Process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured,

We will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

Note: Some time product delay in delivery cause of country specific custom clearence so no need to worry after clearance there be quick process to deliver you product at your door.

Refund Policy

 

How do I cancel an order on www.astralgemss.com ?

If unfortunately, you have to cancel an order, please do so within 4 hours of placing the order.

Return Policy:

Our Return policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. In case you receive a Broken Product, then kindly e-mail ( astralgemss@gmail.com ) us the unboxing video of the Broken Product you have received and the Image of your invoice within 24 Hours of receiving the product. Otherwise, We are sorry to inform you that we will not be able to provide Exchange/Replacement for the Broken Product.

 

We accept the return of products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item). Item(s) must be returned together with proof of purchase. We only replace items if they are defective, damaged or wrong item. To complete your return or exchange, we require a receipt or proof of purchase also unboxing video. Please contact our support team by mail us on astralgemss@gmail.com .

 

For Every Return/Refund process you must need to provide us the clear Unboxing Video where product Packing slip must need to be visible. Without unboxing video we cant replace or refund.

Note – There is No Refund on Cash on Delivery (COD)

Requirements for Returns:

Must include a valid original purchase order number from astralgemss.com purchases made outside of astralgemss.com must contact their seller for returns.

All returned products should be in the original packaging without any missing or damaged parts.

If the product is used or has scratches, the same cannot be accepted for return, (Return shipping will be at the buyer’s cost) .

Shipping and Handling fees are non-refundable for both ways.

Refund processes could take up to 7-10 working days after the item is received.

We recommend adding a tracking number or delivery confirmation with your shipment to ensure your return is received (highly recommended for International returns).

Email: astralgemss@gmail.com

Exchange:

We only replace/refund items if they are defective or damaged. If you have received a defective/broken product, it needs to be reported within 24 hours of delivery. Send us an email at astralgemss@gmail.com .

Damaged Products:

Received Defective/Broken product, it needs to be reported within 24 hours of delivery and must have to share unboxing video of the product.

NOTE: The replacement will only be initiated after our quality check process to make sure the product is in intact (not damaged or impaired in anyway; not used in anyway just like you received it.) condition. If the product fails the quality check process then no replacement will be initiated.

COD Policy:

In case you placed an order with Cash on Delivery (COD) method you are not eligible to get refunds.

Refund Policy:

The refund policy is applicable in case the replacement of a damaged product is not available.

In case of refund, 20% handling charges will be deducted from the order amount if a pick up is arranged.

In case of online paid orders, customers’ bank account details would be required and the refund would be credited within 7-10 working days from the date we receive the product.